Privacy & Cookie Policy

Last updated: July 2026

At Pilates with Karol, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use and protect your information when you visit our website (www.pilateswithkarol.co.uk) or attend our Pilates classes.

1. Who we are (data controller)

Pilates with Karol is the data controller responsible for your personal information.

• Business Name: Pilates with Karol

• Contact Name: Karol

• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

• Phone: 07716 688613

• Website: www.pilateswithkarol.co.uk

• Operating Location: Leicestershire, United Kingdom

2. Personal information we collect

We may collect and process the following types of personal information:

• Contact information: Your name, email address, and phone number when you enquire, book a taster session or register for classes.

• Health & fitness information (special category data): Information regarding your health conditions, injury history, or physical limitations that you choose to share with us so we can safely tailor exercises to your needs.

• Account information: Username and encrypted login details if you create an account on our website.

• Technical & usage data: IP address, browser type, device information, and web interaction data collected via essential system cookies when you browse our site.

3. How we collect your data

We collect data through:

• Direct interactions when you email us, call us or fill out a form at a class.

• Health questionnaires or verbal disclosures prior to attending Pilates classes.

• Automated technologies as you navigate through our Joomla-powered website.

4. How we use your information & our legal grounds

Under UK GDPR, we process your personal data under the following legal bases:

5. How we store and protect your data

• Security: We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, loss, or disclosure.

• Special category data: Any health questionnaires or medical notes are stored securely and accessed only by your instructor.

• Retention: We keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal, accounting or insurance obligations.

6. Sharing your information

We never sell, rent, or trade your personal data to third parties. We may only share information with trusted third-party service providers who assist us in operating our website and business (e.g. website hosting, IT maintenance), provided they comply with strict data protection standard under UK law.

7. Cookie policy

What are cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They help the website function properly and improve user experience.

Cookies used on this website

Our website is built on Joomla and uses essential system cookies required for proper functionality, such as:

• Session cookies (#PHPSESSID / Joomla session): Needed to manage your browsing session, secure form submissions, and to maintain user logins.

• Security & token cookies: Designed to prevent unauthorised form submissions (cross-site request forgery protection).

Third-party cookies

If you follow links from our website to external platforms (such as our Facebook page), those third-party sites may set their own cookies. We do not control these cookies; please refer to the privacy policies of those external platforms for further information.

Managing cookies

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain areas of our website.

8. Your data rights

Under UK data protection law, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.

• Right to rectification: Ask us to correct any inaccurate or incomplete information.

• Right to erasure ("right to be forgotten"): Request that we delete your personal data (subject to legal or insurance retention obligations).

• Right to restrict or object: Limit or object to how we process your personal data.

• Right to withdraw consent: Where processing is based on consent (such as health details), you may withdraw consent at any time.

To exercise any of these rights, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

9. How to complain

If you have any concerns about our use of your personal data, you can contact us directly atThis email address is being protected from spambots. You need JavaScript enabled to view it. so we can resolve the issue.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

• Website:https://ico.org.uk

• Phone: 0303 123 1113

10. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or relevant legal regulations. Any updates will be published on this page.